Refund policy
Refund, Warranty and International shipping Policy
Refund Policy
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If the item you purchased was misrepresented by us or damaged in shipping, you can obtain a full refund. To get a full refund, you must call or email us within 14 business days of receiving your item. Returns require our approval and return authorization and must be returned to us before we can issue your refund. Please note: we record serial numbers to discourage fraud.
If you changed your mind and do not want your item, we can authorize you to return it for a refund of the cost of the item, not including shipping. We will not accept returns in cases when the condition of the item and/or retail packaging has been compromised, changed, modified or altered. The buyer is responsible for return shipping and is required to complete a “Mutual Agreement to Cancel the Transaction Form”.
14 Days: Returns will not be accepted beyond 14 business days after the item has been delivered to or picked up by the buyer.
Return Authorization: All returns require a proper return authorization by a Langly customer service agent.
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Langly Limited One-Year Warranty
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Langly offers a limited one-year warranty that guarantees all products to be free of defects in material and workmanship for a period of one year from the date of purchase.
Langly will replace any products found to be defective within the range of common and everyday use. Our warranty does not apply to damage caused by accidents and/or wear and tear. Our only responsibility shall be limited to the refund or replacement of the defective product.
The limited one-year warranty only applies to products that have been purchased from authorized Langly retailers. All warranty claims must be accompanied by the original purchase receipt.
Warranty is automatically voided if any modification, change or alteration has been made to the product.
When you file a warranty claim directly through Langly, please submit high quality photos and a clear description of the defect.
All warranty products must receive an RA (Return Authorization) number prior to mailing the product. Products mailed without an RA number will not be received and will be mailed back to the customer at their expense.
Upon inspection of the defective item(s) and the approval of the warranty claim we will issue the consumer a Gift Card to our online store for the corresponding monetary value of the item(s) + shipping charges. If your Warranty claim is not approved, Langly is unable to credit the original return shipping charges to our warranty claim address(es).
Here at Langly all warranty claims are dealt with as promptly as possible. However once the defective bag has arrived, complete processing of the warranty claim may take up to two weeks time. During peak retail seasons such as Christmas, warranty claims may take a few business days longer. We thank you for your patience.
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International Shipping
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We are proud to ship to customers in many countries around the globe. View our Where We Ship page for the full list of countries and currencies that we support.
Langly ships with UPS and FedEx. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
We will ship to your billing address. The billing address is the address your bank has on file and the address to which your bank mails your monthly statements. We ship Canadian orders to any address within Canada, and Australian orders to any address in Australia. We will ship to a USA address provided you supply complete address information including a telephone number and the address can be verified (to deter credit card fraud and identity theft).
A signature is required for all shipments upon receipt.
To avoid higher than normal shipping and duties charges, orders containing multiple items located in different warehouses will be consolidated in one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.
"Drop-Ship" items will be shipped to us from our supplier before being shipped to you.
Oversized items that don't fit Parcel Services standards will be shipped via an International freight forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.
For shipments to Russia, the maximum order value (including shipping charges) is 5000 Rubles per shipment.
We do not ship to Iran, Sudan, Cuba, Syria, North Korea or Uganda.
Orders shipping to Nigeria, Ghana and Georgia may be subject to additional verification. We will email you if your order will be delayed.
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Langly reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
International Payments
Credit Card
We accept Visa, MasterCard, American Express, and Discover. Bank regulations require that the billing address of the order match the billing address associated with your credit card. International orders are charged at the time the order is placed.
Customs and VAT
International orders are generally subject to local import duties and taxes (VAT).
Langly is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
Langly only collects California sales tax for purchases made in California or for orders shipped to an address within California State. Sales tax is not a VAT, and cannot be recovered by non-USA visitors when returning home.
Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. UPS will assist you in recovering your taxes and duties for a fee. Please contact UPS directly to initiate this service.
Privacy: Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
Fraud Protection Policy
For your protection orders are subject to Langly's verification procedure. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through a secure upload page which we will provide should this be necessary. Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers, including country and city codes.
Langly reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.