FREQUENTLY ASKED QUESTIONS
Q: Do you have a bag that can fit a 17" laptop?
A: We do not have a bag that can fit a 17" laptop, however the Alpha Globetrotter, Multi Pack, and Simple Bag have a laptop sleeve that can accommodate up to a 15” laptop.
Q: Is there a store in my country that carries Langly products?
A: At the moment, Langly products are only sold through langly.co
Q: What is the best way to get updates on promotions and new products?
A: Be the first to find out about promotions and new product releases by signing up for our newsletter and following us on social media (Instagram: @langly / Twitter: @langlyco / Snapchat: langlybags / Tumbler: langlyco).
Q: How can I inquire about potential collaborations or sponsorship?
A: We connect with all of our collaborators via the Ambassador program. If you are interested in a collaboration, you can submit a profile that displays your work on the Ambassador page. If we have any opportunities that align with your submission, we will contact you for further collaboration. Click here to sign up.
Q: Does the Alpha Globetrotter have sectioning dividers for my lenses?
A: Yes. The bottom compartment of the Alpha Globetrotter has removable dividers so you can customize the sections as you wish.
Q: Are the bags waterproof?
A: Our bags are made from a water resistant, TPU-coated canvas material, with waterproof zippers. If the bag is closed up all the way, your gear will stay dry in rain and snow!
Q: Are the patches iron-on?
A: No. All of our patches must be sewn on.
Q: Help! My tracking number says “NOT FOUND”, why is that?
A: If you are seeing this message, it is most likely because your order was recently shipped out and has not been updated by the carrier. Please allow a few hours for the status to be updated and check again.
Q: How long will it take to ship to my country?
A: We cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Customs can delay, refuse to process, lose or impose unanticipated customs or duties to international shipments at their discretion. For this reason, Langly cannot guarantee the timeframe outlined by the different courier options listed for international shipments.
Q: Do you gift wrap?
A: At this time, we are not offering a gift wrap option.
Q: Will I have to pay customs or duties?
A: Yes. If your order is shipping to a country other than the United States, you will have to pay the corresponding custom tax for that country. With the exception of the Canadian HST, the customs or duties you will have to pay is not included in the price at checkout.
Q: One of my buckles has fallen off. What do I do now?
A: We can offer replacement buckles. Let us know by filling out the Contact Form on the Contact Us page or emailing us at firstname.lastname@example.org and we will get back to you as soon as we can.
Q: When I try to login to my Langly account to track a package, it says that my account cannot be found. Why is that?
A: Placing an order does not automatically create a Langly account in your name. When putting in all your information for the order, there is a box that you must check to create an account. But here is still hope--if you didn’t check this box upon checkout, you can still create an account. Let us know by filling out a Contact Form, and we will send you an account invite via email so you can get started.
Q: How many stickers come in the Sticker Pack?
A: The Sticker Pack includes 12 different, Langly branded stickers.
Q: How should I clean my bag?
A: The best way to clean our canvas bags is by spot cleaning with warm, soapy water.
Q: Where do all the beautiful Langly website images come from?
A: We are pleased to say we source customer photos, thanks to our community of amazing photographers we have seen our bags reach all 7 continents, which is why we choose to feature and promote them here.
1. Noa Håkansson - @noahakansson Homepage, "Langly on Bridge", black and white.
2. Harry Renton - @finding.a.reason.to.breathe - Homepage, "Langly Camera Strap in Hand", color.
Q: How long does the shipping method "Parcel Select" take?
A: Parcel Select is the standard shipping method for USPS. Domestically, this takes 5-8 business days depending on shipping destination.
Q: When will my order go out?
A: We ship out the following business day after the order is placed (excluding holidays).